Delivery

• Delivery times and rates
• What if I need to reschedule a delivery?
• Where is my order? / How do I track my order?
• What if my order arrives damaged?
• Do you deliver products outside the United Kingdom?
• Can I order from newagehydro.co.uk and collect from a shop?

Delivery Times And Rates

We deliver most items Monday to Friday, 9am-6pm.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

What if I need to rescedule a delivery?

If you would like to reschedule your delivery time, please contact our Customer Services department at 01254 661177 between 9am and 5.30pm Monday to Friday or contact us using our contact form.

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How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 01254 661177 between 9am and 5.30pm Monday to Friday and one of our Sales Team will provide you with a full update.

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What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

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Do you deliver products outside the United Kingdom?

No, our delivery service is limited to the UK.

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Can I order from newagehydro.co.uk and collect from a shop?

Yes -

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